How do I return an item?
We often hear that our products are more beautiful in person than can be captured in photography. However, if for any reason you wish to return or exchange your purchase, please simply contact us via email within 7 days of delivery at firstname.lastname@example.org for exchange or full refund, less return shipping.
A returned product must be received by us in the same pristine condition in which it was delivered to you, and re-packaged carefully for shipping in its original packing materials.
Products that have been engraved cannot be returned or exchanged.
If exchanging, your replacement item will be shipped out to you free of charge by ground again.